COMMON INQUIRIES

Because our soaps are handcrafted and personal, we don't accept returns or exchanges. But if your order arrives damaged or incorrect, please reach out to us within 7 days with photos, and we'll make it right with a replacement or refund.

We strive to process and ship your order within 3–5 business days. Since our soaps are lovingly handcrafted in small batches, there might be occasional delays, especially during busy seasons. You'll get a tracking number as soon as your order is on its way!

Yes! We love partnering with businesses to offer wholesale pricing for retailers and custom private label options for brands or special events. Whether you want our soaps in your store or a custom-branded bar, we’d love to chat! Contact us for more details.

Our workshops are scheduled based on demand and availability, usually one or two per month. Dates can vary, so keep an eye on our Workshops Page or sign up for our newsletter to stay updated!

Absolutely! If you have a group of friends, family, or co-workers who want a private soap-making session, let us know! We're happy to arrange a custom workshop for birthdays, team-building, or just for fun. Minimum group size applies.

If you cancel at least 48 hours before the workshop, you'll get a full refund of your deposit and/or payment. Cancel within 24–48 hours, and your deposit is non-refundable, but any additional payment will be refunded. Cancel on the day, and the full amount is non-refundable. You can transfer your spot to someone else if you can't make it.